Privacy Policy

Introduction

Welcome to the hi999 Privacy Policy. hi999 is committed to protecting the privacy and personal data of every player who registers or interacts with our platform. This Privacy Policy explains what information we collect from you, how we use it, how it is stored, when it may be disclosed to third parties, and what rights you have regarding your personal data.

By accessing, registering, or using the hi999 platform in any way — including through web browsers on mobile or desktop devices — you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any provision of this policy, please refrain from using our services.

Information We Collect

hi999 collects personal information through various channels to provide a safe, functional, and enjoyable gaming experience. The categories of information we may collect are described below.

Registration and Account Information

• Full name, date of birth, and gender as provided during account registration.
• Email address and mobile phone number used for account verification and communications.
• Residential address, city (e.g., Dhaka, Chittagong, Sylhet, Khulna), and country of residence.
• Username and securely hashed password credentials for account login.

Financial and Payment Information

• Mobile banking numbers associated with bKash, Nagad, or Rocket accounts used for deposits and withdrawals.
• Transaction history including deposit amounts, withdrawal requests, and bonus activity.
• Bank account details where applicable for wire transfer or Dutch-Bangla Bank / City Bank integrations.

Technical and Usage Data

• IP address, browser type, operating system, and device identifiers collected automatically upon platform access.
• Pages visited, games played, session duration, and clickstream data within the hi999 platform.
• Geolocation data at the country or region level to comply with jurisdictional access controls.

How We Use Your Information

hi999 uses the personal information it collects solely for legitimate purposes directly related to operating the platform and serving our players. Specifically, your data may be used to:

• Create and manage your player account, verify your identity, and authenticate your logins.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• Deliver bonuses, promotional offers, and personalised game recommendations relevant to your playing history.
• Communicate important account notifications, security alerts, transaction confirmations, and platform updates.
• Monitor and detect fraudulent activity, unauthorised access attempts, and responsible gaming triggers.
• Improve platform performance, fix technical issues, and analyse aggregate gameplay trends to enhance user experience.

hi999 does not use your personal information for unsolicited marketing communications unless you have explicitly opted in to receive such messages. You may withdraw this consent at any time by contacting our support team.

How We Share Your Information

hi999 does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data only in the specific, limited circumstances described below.

Service Providers and Technology Partners

We work with third-party service providers who assist in operating our platform — including payment processors (bKash, Nagad, Rocket), game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), fraud detection services, and hosting infrastructure. These providers are contractually bound to handle your data with the same level of care as hi999 and are prohibited from using it for any other purpose.

Legal and Regulatory Requirements

hi999 may be required by law to disclose certain personal data to government authorities, law enforcement agencies, or regulatory bodies in response to a lawful request, court order, or investigation. In such cases we will disclose only the minimum amount of data necessary and will notify you to the extent permitted by applicable law.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of hi999's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide prior notice before your personal data becomes subject to a different privacy policy.

Cookies and Tracking Technologies

hi999 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognise your browser and remember your preferences. We use the following types of cookies:

• Essential cookies — required for core platform functionality such as session management, login persistence, and security checks.
• Analytical cookies — used to understand how players interact with our platform so we can improve navigation, game discoverability, and performance.
• Preference cookies — store your language settings, game display preferences, and account customisations for a more personalised experience.
• Security cookies — help detect and prevent fraudulent logins, bot activity, and suspicious behavioural patterns on the platform.

You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the hi999 platform. Your continued use of hi999 following our cookie notice constitutes acceptance of our cookie practices.

Payment Data and Security

hi999 takes the security of financial data extremely seriously. All payment transactions — whether through bKash, Nagad, Rocket, Upay, Visa, or Mastercard — are processed over encrypted channels. hi999 does not store your full payment card numbers or mobile banking PINs on our servers. Payment method details are handled directly by our payment processing partners, who operate under their own strict security and compliance frameworks.

Transaction records — including deposit amounts, withdrawal history, and bonus credits — are retained on our secure systems for the period required by our data retention policy and applicable financial compliance obligations. This record-keeping is necessary to resolve disputes, prevent fraud, and provide an accurate account history to players upon request.

Your Data Rights

hi999 respects your rights regarding your personal data. Depending on applicable data protection laws, you may be entitled to exercise the following rights at any time by contacting our support team:

• Right of access — request a copy of the personal data hi999 holds about you.
• Right to rectification — request correction of inaccurate or incomplete personal data in your account.
• Right to erasure — request deletion of your personal data where it is no longer required for the purpose it was collected, subject to legal retention obligations.
• Right to restrict processing — request that we limit how we use your data while a complaint or query is being investigated.
• Right to data portability — request that your personal data be provided to you in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact our support team at [email protected] with the subject line 'Data Rights Request'. We will respond to all verified requests within a reasonable timeframe. Please note that certain rights may be limited where hi999 has a legal obligation to retain specific data.

Data Retention

hi999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. Account data is typically retained for the duration of your active account relationship with hi999 plus any additional period mandated by financial compliance or anti-fraud regulations. Once the retention period expires and no legal obligation requires continued storage, your data will be securely deleted or anonymised.

Players who close their hi999 account may request expedited deletion of their personal data by contacting our support team. Residual data required for legal compliance — such as transaction records related to bKash, Nagad, or Rocket payment history — will be retained for the legally mandated period before deletion.

Children's Privacy

hi999 is strictly an adult-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. hi999 does not knowingly collect, use, or retain personal data from any individual under the age of 21. If you are a parent or guardian and believe your child has provided personal information to hi999, please contact our support team immediately so we can take prompt action to remove such data from our systems.

Changes to This Privacy Policy

hi999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the 'Last Updated' date shown at the top of this page and, where practicable, notify registered players via email or an in-platform notification.

Your continued use of hi999 after any changes to this Privacy Policy become effective constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way hi999 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are available 24/7 to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all regions of Bangladesh.

Email: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within 3 business days.